Time for Delivery and Receipt

Orders are processed and shipped out within 2 business days after confirmation and the successful payment of the order. The delivery time depends on the delivery country and shipping method selected.

 

We are not responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during public holidays or due to other uncontrollable or accidental factors. 

 

Undeliverable

When the delivery agent returns an undeliverable package to us due to the wrong address, that no one receives the package or is rejected by the recipients, we shall contact the customer again to arrange the second delivery again and the customer is responsible for the delivery fee. If the aforementioned situations happen again, it is considered that the customer abandons the order. 

 

Import Taxes and License

For the orders shipping to outside Hong Kong, the orders may be subject to import taxes, additional charges or import license for custom clearance and that must be borne by the customer. We cannot estimate the amount of these charges and are not responsible for legal issues of the additional charges or import license arising from the orders. Customers must comply with all the laws and requirements of the country where customers are receiving the products. We do not accept cancellation of the orders due to the aforementioned possible additional charges. 

 

Change or Return

If the product that the customer receives does not match the order or is damaged upon the receipt, please contact us for refund and return or exchange to the correct products within 3 days as the customer has received the product.

 

In the event of dispute, Tealosophy Tea Bar reserves the right for final and non-negotiable decisions.